Evaluation

I can develop, review and constructively criticise the research and ideas of others. I provide advice, guidance, and mentoring on conducting research.

My reflective practice identifies benefits, pitfalls, and legal obligations in my research and those of others. This enables adequate assessment of the benefit-to-risk/harm ratio that is proportionate within a research ethics framework.

Development

I agree on research goals and methods and perform research projects to generate original ideas. I select, adopt, and adapt data collection tools and techniques as required.

I can facilitate and lead research planning and iterative goal setting with a multidisciplinary team at any stage in the design of a service. This extends to stakeholders, and people with no service design or digital experience to understand their questions/challenges, create a plan, set goals, and conduct research that answers their questions.

Demonstration

I share practical demonstrations of research findings. The contribution of significant sections of publication-quality material and presenting reports to clients is included.

I can pick out quotes and insights that help stakeholders understand complex problems and to persuade stakeholders who are resistant to changes.

I can turn complex information (such as process diagrams or extensive analysis work) into easy-to-understand and digestible documentation. I proactively seek feedback to improve presentations and documents.

Implementation

I contribute to research goals and funding proposals. Plans include collecting and analysing qualitative and quantitative data as required.

I can understand a problem and justify my choice of method (and tools) to the team and a client. I can evaluate the need and assess the safety of new research tools.

I can support Research Ops and recruitment agencies in designing screeners and planning multiple recruitment routes. I can comfortably handle conversations with stakeholders about representation, sample size, and prioritisation.

Ethics & Equity SFIA (GOVN) – Level 6

I am fully conversant in ethical research conduct, understand the Information Commissioner's Office guide to data regulation in the UK and the responsibilities as either a processor or controller of data. I can peer review research plans to ensure they are ethically sound and meet the applicable regulatory duties.

Organisational Facilitation SFIA (OFCL) – Level 4

I design a structured sequence of meetings, events or workshops to solve complex problems. I can facilitate semi-structured and unstructured research, adapting to the context and the needs of the participant and my team to gather relevant insights. I can facilitate groups co-designing products, services and systems.

“

I worked with Kevin […] on several projects [… ], with Kevin leading the User Experience directive of a project whilst I managed the budget, risk, client comms etc. Kevin was outstanding at exploring the relationship between a user and the system, with thorough analysis and thought-provoking conclusions.

He was never afraid to try new solutions to uncover patterns or journeys. Kevin also has a keen eye for design and accessibility. Above anything, he was a dedicated and committed individual, always looking for new ways to extend his qualifications and skillset. An absolute pleasure to work with, and I wouldn't hesitate to recommend him.

”

— Liz Hnat, Delivery Director, Hive IT

“

Kevin is a brilliant UX expert and knows and applies his trade and techniques incredibly well. I am always impressed with how Kevin conducted workshops and sessions to get to the critical user-centred tasks. Clients, partners, staff and users were always highly complimentary of Kevin.

I learnt a lot about the user experience from Kevin, who simplified things in what can be a jargon-filled area. I now know about card sorting techniques and user testing – all thanks to Kevin.

”

— Jon Rhodes, Delivery Director, Paper Design Studio

“

Kevin is a comprehensive User-Centred Designer, well versed in many UX methods. He also has a ferocious appetite for learning, so he is continually improving himself to the point where he is firmly placed as an expert in his field. Kevin knows how to justify his design decisions with evidence, and he does this with poise and good humour. Kevin will keep you on the right track if you want to apply user-centred design to your product.

”

— Jason Hodge, Service Design Lead, NHS Digital

“

Kevin is a UX genius. I’ve never worked with a UX expert with the attention to detail and downright knowledge of his area of expertise as Kevin does. He’s a master at creating usability testing environments and workshops and considers every user’s feedback to mould his vision for a final user experience.

He’s friendly and pragmatic, and I would welcome working with him again in the future.

”

— Rob Cooper, Engineering Manager, Farnell Global